Bethany Faulkner
230 Beechwood Lane, San Antonio, TX 78216
Objective: To work as a Information Technology Technician optimizing skills obtained in
order to develop and/or maintain stations, servers, and/or electronic devices.
Keywords: technician, help desk, multitask, troubleshooting, Microsoft excel, Microsoft
word, schematics understanding, multisim program, server
Skills
Summary:
- Loading and troubleshooting servers for Linux and Windows Server 2003 and 2008.
- Loading and troubleshooting programs for standalone workstations.
- Verifying and creating policies/procedures for network safety and security.
- Building and measuring abundance of circuits; including but not limited to amplifiers, gates, and basic AC/DC devices.
- Ability to recognize and utilize by sight basic electronic devices, such as resistors, capacitors, IC chips, etc.
- Ability to operate oscilloscopes, multi-meters, and function generators.
- Comfortable reading and creating schematics for use building or troubleshooting circuits.
- Experienced in function and usage of Microsoft Office Suite for a multitude of applications.
- Understand and am able to perform using MultiSim program, and Adobe Acrobat.
- Excellent skills with help desk support for customers.
- Worked with FTP programs, and have basic skills in DOS based commands.
- Have transferred and created database information for use in Encompass and Calyx programs.
- Have beginners experience working with QuickBooks, and have worked with eOscars and TransUnion programs.
- Creating and maintaining Access database for package tracking/inventory control.
- Proactive team player, and excellent leadership abilities have been proven with working and managing multiple employees.
- Excellent customer service skills via help desk support.
- Exceptional verbal and nonverbal communication with superiors and co-workers.
- Assisting and training incoming support staff while maintaining standard workflow.
- Increase and building of customer loyalty and product understanding.
Education: ITT Technical Institute, San Antonio, TX June 2010
Associates of Applied Science in Computer Engineering and Electronics Technology
Bachelors of Science in Information Systems Security, December 2012
San Antonio Community College, San Antonio, TX 1998-2001
Employment: IT/SUPPORT TEAM, iMedX, Inc, Inc., San Antonio, TX
TECHNICIAN Royal Business Systems, San Antonio, TX
Awards: Perfect Attendance
Excellence Award for GPA 3.6 or above
Member and Officer of National Technical Honors Society
